Managing Conflict
These three modules focus on managing conflict effectively and building positive, productive working relationships. They cover the causes and impact of workplace conflict, practical approaches to resolution, constructive communication, perspective-taking and emotional control, alongside the importance of trust, mutual respect, mindfulness and open communication in strengthening collaboration across teams and with customers and suppliers.
This course includes the following modules:
This module explores the causes and types of workplace conflict and how this can affect performance and morale. It develops practical approaches to managing conflict, including emotional control, perspective-taking, active communication and a structured six-step resolution process focused on clarifying issues, establishing common goals, agreeing solutions and learning from the outcome.
By the end of the programme, participants will be better equipped to respond confidently to workplace challenges, support stronger team relationships, and resolve issues before they escalate. This course is certified by the Institute of Productivity, giving learners a recognised credential that supports their professional development and leadership capability.
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